Refund Policy

9. Fees, payment deadlines and refunds

(1) Two-stage charging: the Service is charged in two stages — the health check fee and the repair fee. The amount for each stage is clearly disclosed on the transaction page before you pay, with a confirmation step so that you can check it before placing the order.

(2) Payment deadlines: the health check fee must be paid within the period shown by the system after the case is opened; if it is not, the case is canceled automatically and no fee is charged. The repair fee must be paid within the period shown by the system after the health check is complete and a quotation has been provided; if it is not, the case is closed automatically. These periods are clearly displayed on the respective payment pages.

(3) The health check is performed immediately upon payment: you expressly request and agree that the Service begins the health check as soon as payment is completed. The health check is "digital content not supplied on a tangible medium" and an "online service that is complete once supplied": once the system has completed the health check and delivered the report, that service has been fully performed and the health check fee has been earned. The same applies if you then choose not to proceed with the repair, or if the case is closed because the repair fee was not paid within the deadline. If the case is closed before the health check is completed, the health check fee is refunded in full, carried out automatically by the system with no application needed. Under Article 19 of the Consumer Protection Act and Article 2, subparagraph 5 of the Regulations on Reasonable Exceptions to the Right of Rescission for Distance Sales, a service of this kind — provided only with your prior consent and complete once supplied — is not subject to the unconditional seven-day right of rescission (withdrawal).

(4) The repair fee is performed immediately upon payment: you expressly request and agree that the Company begins the repair immediately once the repair fee is paid. The repair is an "online service that is complete once supplied" and, under the provisions set out in the preceding paragraph, is not subject to the unconditional seven-day right of rescission.

(5) Refund undertakings that go beyond what the law requires: the above are situations in which you have no unconditional right to a refund under the law in any event. Separately from that, the Company offers refund undertakings that go beyond what the law requires: where the case is of a type the Company does not accept, the health check fee is refunded in full; where the repair cannot be completed, the repair fee is refunded in full. "The repair cannot be completed" means any of the following: (i) the repair result does not pass re-verification in the repair station; (ii) the repair result cannot be written back to your website, or after write-back does not pass the Service's automatic verification — in WP admin mode, a repaired package that has passed re-verification cannot be delivered; (iii) the repair result has been written back or delivered, but an item listed in the repair report could not be completed, or the database operations carried out in place on your host at write-back could not all be completed — in that case the Company will not remove the repair result already written back to your website and will not charge separately for it. The refund is carried out automatically by the system with no application needed. These undertakings are the Company's own standard for service quality, are not compelled by law, and do not affect any other rights you have under the law.

(6) Fee adjustments: the Company may adjust the fees for the Service. Adjusted fees are published on the Service's website and apply only to cases formed thereafter.

(7) For orders processed through Paddle.com: any amount to be refunded under this Article is submitted automatically by the system to Paddle as a refund request and is returned to the original payment method once Paddle approves it. In addition, you may submit refund requests relating to that order to Paddle (paddle.net) under Paddle's refund policy (paddle.com/legal/refund-policy). This paragraph does not affect any other rights you have under the law.