WP119 Auto Repair Station — Terms of Service
This is an English translation of the Terms of Service. The Traditional Chinese original follows below; the content hash recorded with your agreement is computed over that original.
Text version v25 (effective from 2026-10-14) — your agreement is recorded with the version, content hash, time, source IP and the items you ticked.

0. Preamble
Welcome to WP119 Auto Repair Station ("the Service"), provided by Yi Gong Yan Chuang Co., Ltd. ("the Company").
To protect your rights, please read these Terms carefully before use. The full text of these Terms is published on the Service's website from the date of announcement; you may read and download it at any time before use, and decide for yourself how much time you need to review it. Once you press the agree button or begin using the Service, you are deemed to have read, understood and agreed to all of these Terms.
You must be a natural person with full legal capacity, or a lawfully registered legal entity or organization, in order to use the Service. "You" below refers to the user of the Service.
Please pay particular attention to Article 9 (Fees, Payment Deadlines and Refunds) and Article 10 (Limitation of Liability); these two articles will have a real effect on your rights.

1. Formation of the contract
These Terms, the Connection and Service Scope Consent Form, the Repair Authorization Consent Form, together with the process, explanations, prices and notes set out on the Service's website, constitute the entire agreement between you and the Company.
Where there is doubt as to the interpretation of these Terms, they shall be interpreted in favor of the consumer. Both parties agree that electronic documents may be used as the means of expression.
Each act by which you agree to a document is recorded and retained as "text version + content hash + timestamp + source IP + ticked items". The version you agreed to applies to the whole of that case of yours, and is retained by the Company and available for retrieval and comparison.

2. Content and scope of the Service
The Service is an automated fault diagnosis and repair service for WordPress websites, carried out by the system automatically from beginning to end.
The purpose of the Service is to return a faulty website to normal operation. To that end, the system may disable the plugin or theme causing the fault, move out the program files causing the fault, and adjust site and server settings. The Service does not repair, and does not guarantee, the functionality or integrity of any plugin, theme, custom code, product data or content data.
The following are outside the scope of the Service: SEO, content writing, website design, host migration, version upgrades, performance tuning, and problems with the media files (images, uploads) themselves.
The manner and scope of the Service are as published on the Company's website at the time the Service is provided.

3. Service territory, currency and governing law
(1) Taiwan is the principal market for the Service; the English and Japanese pages make the Service available to users outside Taiwan. The Company may use technical means (for example origin-region detection or card-issuing-region restrictions on payment methods) to restrict access and transactions from particular countries or regions, and may decline to provide the Service in particular countries or regions as required by law or by Company policy.
(2) Pricing and collection for the Service are in the currency and amount shown on the transaction page at checkout. The applicable currency and payment provider are determined by the Company according to the page language you use, and are disclosed to you before payment.
(3) For transactions collected in New Taiwan Dollars, a uniform invoice is issued under the laws of the Republic of China; for transactions collected in other currencies, the receipt provided by the payment provider serves as the record, and invoicing and tax are handled under the applicable laws.
(4) The Service is provided under the laws of the Republic of China. If you use the Service from outside Taiwan, you understand and agree that the Service has not been adapted to the laws of your region and that you are using it at your own initiative.
(5) The Company reserves the right to refuse or terminate a case where it considers this necessary, and will refund in full the fees you have paid.
(6) Where an order is processed through Paddle.com, Paddle.com acts as the Company's online reseller and is the Merchant of Record for that order. Paddle handles payment, any applicable sales taxes, and inquiries and refunds relating to that order.

4. Collection, processing and use of personal data
Pursuant to Article 8 of the Personal Data Protection Act, you are notified of the following.
I. Collector: Yi Gong Yan Chuang Co., Ltd.
II. Purposes: providing website fault diagnosis and repair, producing and delivering reports, case notifications, performance of the contract, refund handling, evidence for disputes and the exercise or defense of legal claims, service security and fraud prevention.
(3) Categories of personal data collected: what you provide yourself is your e-mail address (which must be verified) and your website address, and depending on the mode you choose may include host connection details, as well as the content of any e-mail you send to the Service's customer-support mailbox; what the system obtains automatically is your IP address, browser information and operation timestamps; what is touched in the course of diagnosis and repair is your website's program files and the database contents within the scope defined in Article 5. Payment data does not pass through the Company's systems: card numbers and the like are handled directly by the third-party payment provider used by the Company at the time, on that provider's own checkout page.
(4) Case communication channel: the Service requires you to verify an e-mail address. Important notices for a case — the health check report, the repair report, the location of the pre-repair backup, and the Data Access Certificate — are all sent to that address, and it is for you to keep them.
V. Period of use: until the retention periods set out in Article 8 expire.
(6) Territory of use: within the Republic of China, and the territories where the servers of the processors listed in Article 6 are located.
VII. Recipients and manner of use: the Company and the processors listed in Article 6, in electronic form, within the purposes stated in item II.
VIII. What the Company will never do: use your data or your website users' data for marketing, sell it, exchange it, provide it to third parties unrelated to the Service, or use it to train any AI model.
IX. Your rights: under Article 3 of the Personal Data Protection Act you may, regarding your personal data held by the Company, request access, review, a copy, supplementation or correction, cessation of collection, processing or use, and deletion. To exercise them, write to support@wp119.com; the Company will reply within three business days.
X. Consequence of not providing data: you may decline to provide the data above, but every step of the Service depends on it, so without it the Service cannot be used.

5. Your website users' data does not enter the repair station
This is the main difference between the Service and ordinary website-repair services; please understand its scope and its limits.
(1) Tables from which only the structure, not the contents, is taken: when the Service obtains your website data, apart from the core content tables such as posts, pages, categories, site settings and URL rules, every other table has only its structure taken and not its contents. Those designated "protected tables" cover the tables that store the following: your website's user accounts and member data, comments, orders and transaction records, form submissions, newsletter subscriber lists, login and security logs, and visitor statistics. Orders and form submissions stored inside the posts table are likewise excluded row by row. The actual extent of the protected tables depends on the plugins installed on your website and changes as the Service is updated; the actual scope taken for each case is as stated in that case's Data Access Certificate.
(2) In-place execution: if a repair needs to change a protected table (for example clearing spam comments or correcting comment URLs), that action is carried out in place on your own host, and its contents do not enter the repair station. In-place work is done in batches and your website continues to operate during it; the items actually carried out are listed one by one in the repair report.
(3) Blocking at write-back: when the repair result is written back to your website, the system runs a blocking check on the protected tables. If the contents of a protected table appear in what is being written back, the system stops the write-back and your website is not changed.
IV. Media files: in all three modes, media files (images and uploads) stay on your original host and are not copied to the repair station.
(5) Data Access Certificate: for any case in which the repair station obtained data from your website, the Service attaches a "Data Access Certificate" when it sends that case's repair report or case-closure notice to your verified e-mail address. The certificate states, as conclusions: whether the contents of protected tables entered the repair station; the categories of tables whose contents entered the repair station and of those for which only the structure was obtained; the version and time of each document you agreed to; and the times at which the repair station and the host credentials were destroyed. Where any of these has not yet happened at the time of sending, cannot be confirmed, or does not apply to the case, the certificate says so.
(6) The boundary of this Article — please be sure to understand: what this Article protects is the protected tables described above. The repair station still obtains your website's content tables such as posts, pages, categories and settings, as well as its program files. Those contents may include personal data of your own (for example an administrator e-mail address, or contact details you have posted yourself in a post or page). The Company therefore does not claim that "no personal data is obtained", but that "the contents of protected tables are not obtained".
(7) Scope of application: the mechanism described in this Article applies to cases accepted after these Terms take effect.

6. The processing relationship and the processors
(1) Legal position: as regards third parties' personal data contained in your website, you are the collecting party for that personal data and the Company is a processor commissioned by you. Under Article 4 of the Personal Data Protection Act, the Company is treated as the commissioning body within the commissioned scope, and processes the data solely for the purposes set out in these Terms and on your instructions, and may not go beyond them.
II. Your obligations: you represent and warrant that, for the third-party personal data contained in your website, you have given the notices and obtained the consents required by law, and are entitled to engage the Company for the processing described in these terms.
(3) Processors: the host and computing provider for the Service (including the Service's website, case records and the repair station; servers located outside the Republic of China), the provider of encrypted transmission and security protection for website connections, the third-party payment provider(s) used by the Company at the time (which may differ by currency or page language, and may be more than one), the e-mail delivery provider, and the customer-support mailbox provider. The name and location of each processor are published on the processors information page of the Service's website. For orders processed through Paddle.com, Paddle.com is the Merchant of Record under Article 3(6) and a recipient of your data for the purposes of this Article.
(4) Notice of international transfer: during processing and the retention periods set out in Article 8, your personal data and website data may be transferred to a region outside the Republic of China and processed or stored there. You consent to this transfer.
V. Change of processors: the Company may replace a processor within the categories listed in paragraph 3 without obtaining your consent again; when a replacement takes effect, the name and region of the new processor are published on the processor information page referred to in paragraph 3.

7. Information security and the pre-repair backup
In these Terms, "repair station" means the cloud working environment that the Service sets up for each case alone, serving only that case and destroyed when the case ends; it is distinct from the name of the Service itself, "WP119 Auto Repair Station", which refers to the Service as a whole.
I. Case isolation: every case uses its own isolated repair station, separate from every other case and destroyed when the case ends.
(2) Sandbox work: all repair work is done on a copy, and is written back to your live site only after it passes re-verification. Before you agree to the Repair Authorization Consent Form, the Company makes no change whatsoever to your live site.
(3) Pre-repair backup: before the repair result is written back to your live site, the system creates a complete compressed backup (files and database) on your own host and notifies you of its location by e-mail. For users of WP-admin mode, the backup plugin produces the original compressed archive of your site at the same time as it builds the repair package, and asks you to download and keep it. That backup sits under your control, is not encrypted, and can be downloaded and restored by you. The Company will not delete it; please do not delete it yourself until you have confirmed that your website is working normally again.
(4) Protection of credentials: the host credentials you provide are encrypted and sealed the moment they reach the Company's systems, are unsealed only at the moment of an actual connection, and are destroyed at the end of the case with a destruction record produced.
(5) Please change your credentials after the case ends: as standard information-security practice, we strongly recommend that you change your host credentials immediately after the case ends. Although the Company has destroyed the copy it held, the continuing responsibility for managing those credentials remains yours.
(6) Each party's own security responsibility: the Company and you shall each ensure the security of their own information systems.
(7) Notification of a personal data incident: if a personal data incident occurs that affects your data, the Company will notify you within 72 hours of becoming aware of it, explaining the extent of the impact, the measures already taken and the action we suggest you take, and will report it to the competent authority as required by law. If the incident affects the personal data of your website's users, you are the collecting party under the Personal Data Protection Act and the duty to notify those individuals is yours to discharge; the Company will provide the necessary assistance.
(8) Security maintenance plan: the Company has established a security maintenance plan for personal data files and reviews its implementation regularly.

8. Retention and destruction
(1) Your website data: not retained. The data obtained is held in an isolated repair station dedicated to the case, and that repair station is destroyed automatically once the case ends. If you use WP admin mode, the repair package you upload (before the repair station is created) and the repaired package (during its download window) are held temporarily on the Service's control system and are destroyed when the window expires or the case ends.
(2) Host credentials: destroyed at the end of the case, with a destruction record produced.
(3) Service history records: in order to honor the refund undertakings, handle disputes, and exercise or defend legal claims, the Company retains service history records (the case timeline, inspection and re-verification results, the Data Access Certificate, consent records, and payment and refund records). These records do not contain the content of your website.
Technical records containing no personal data (row counts, hash values, timestamps, system events, document versions): retained permanently, as long-term evidence of the data access scope of the Service. Such records consist only of figures, hash values and event entries.
Fields containing personal data (your e-mail address, IP address, browser identification information and website address): retained for fifteen years from the end of the case, covering the expiry of the relevant limitation periods. After that period they are replaced by an irreversible salted hash, so that your personal data is no longer directly shown while the integrity and comparability of the record remain unchanged. You may still enquire with the Company about your case records using the original e-mail address.
System logs: up to five years from the date they are produced. Where the law requires retention, the statutory period applies.
Customer-support correspondence: e-mails you send to the Service's customer-support mailbox and the Company's replies are retained for fifteen years from the end of the case (or, where there is no corresponding case, from receipt of the e-mail) and deleted when that period expires.
(4) Early deletion: after a case ends you may ask for your case records to be deleted early, except for records the law requires to be kept and the service history records described in the preceding paragraph that are necessary for exercising or defending legal claims.
V. Evidential effect of the records (evidence agreement): unless there is an obvious error or you raise an objection with the Company under these terms, both parties agree that facts about the provision of the Service are determined by the service history record and its timestamps generated automatically by the Company's system; either party may rebut it with contrary evidence. You may ask the Company to provide the service history record of your case in the manner set out in paragraph 9 of Article 4; the pre-repair backup on your host may also be used for comparison.

9. Fees, payment deadlines and refunds
(1) Two-stage charging: the Service is charged in two stages — the health check fee and the repair fee. The amount for each stage is clearly disclosed on the transaction page before you pay, with a confirmation step so that you can check it before placing the order.
(2) Payment deadlines: the health check fee must be paid within the period shown by the system after the case is opened; if it is not, the case is canceled automatically and no fee is charged. The repair fee must be paid within the period shown by the system after the health check is complete and a quotation has been provided; if it is not, the case is closed automatically. These periods are clearly displayed on the respective payment pages.
(3) The health check is performed immediately upon payment: you expressly request and agree that the Service begins the health check as soon as payment is completed. The health check is "digital content not supplied on a tangible medium" and an "online service that is complete once supplied": once the system has completed the health check and delivered the report, that service has been fully performed and the health check fee has been earned. The same applies if you then choose not to proceed with the repair, or if the case is closed because the repair fee was not paid within the deadline. If the case is closed before the health check is completed, the health check fee is refunded in full, carried out automatically by the system with no application needed. Under Article 19 of the Consumer Protection Act and Article 2, subparagraph 5 of the Regulations on Reasonable Exceptions to the Right of Rescission for Distance Sales, a service of this kind — provided only with your prior consent and complete once supplied — is not subject to the unconditional seven-day right of rescission (withdrawal).
(4) The repair fee is performed immediately upon payment: you expressly request and agree that the Company begins the repair immediately once the repair fee is paid. The repair is an "online service that is complete once supplied" and, under the provisions set out in the preceding paragraph, is not subject to the unconditional seven-day right of rescission.
(5) Refund undertakings that go beyond what the law requires: the above are situations in which you have no unconditional right to a refund under the law in any event. Separately from that, the Company offers refund undertakings that go beyond what the law requires: where the case is of a type the Company does not accept, the health check fee is refunded in full; where the repair cannot be completed, the repair fee is refunded in full. "The repair cannot be completed" means any of the following: (i) the repair result does not pass re-verification in the repair station; (ii) the repair result cannot be written back to your website, or after write-back does not pass the Service's automatic verification — in WP admin mode, a repaired package that has passed re-verification cannot be delivered; (iii) the repair result has been written back or delivered, but an item listed in the repair report could not be completed, or the database operations carried out in place on your host at write-back could not all be completed — in that case the Company will not remove the repair result already written back to your website and will not charge separately for it. The refund is carried out automatically by the system with no application needed. These undertakings are the Company's own standard for service quality, are not compelled by law, and do not affect any other rights you have under the law.
(6) Fee adjustments: the Company may adjust the fees for the Service. Adjusted fees are published on the Service's website and apply only to cases formed thereafter.
(7) For orders processed through Paddle.com: any amount to be refunded under this Article is submitted automatically by the system to Paddle as a refund request and is returned to the original payment method once Paddle approves it. In addition, you may submit refund requests relating to that order to Paddle (paddle.net) under Paddle's refund policy (paddle.com/legal/refund-policy). This paragraph does not affect any other rights you have under the law.

10. Limitation of liability
I. Provided as is: the Service is provided according to industry standards and the system's functions and condition at the time. Except for causes attributable to the Company, the Company makes no express or implied warranty regarding your particular requirements or needs, including but not limited to repair success rate, speed, security, reliability, completeness, accuracy, or freedom from disconnection or error.
II. No guarantee of repair: the Company uses commercially reasonable efforts to restore your website to normal operation but does not guarantee that any particular problem will be fixed. Whether it can be fixed depends on the nature of the fault, which the Company discloses honestly in the quote and the report. Whether the repair is complete is determined under paragraph 5 of Article 9.
(3) Cap on liability: for direct or indirect loss you suffer from using the Service, where it is attributable to the Company and the Company is liable in damages under the law, the Company's aggregate liability to you is limited, to the maximum extent permitted by law, to the total fees actually received by the Company for that case.
IV. Excluded types of loss: neither party is liable for indirect, incidental, consequential or punitive damages, or for loss of business profit, revenue, anticipated profit or of data itself. This item applies to both parties.
V. Where the limits do not apply: the two preceding items do not apply to liability that the law does not allow to be limited or excluded (for example liability arising from intent or gross negligence), and do not affect the refund commitments in Article 9.
VI. Beneficiaries of the limitation: the limitations and exclusions of liability in this Article also benefit the Company's responsible person, employees, agents, contractors and processors. You agree not to claim from those persons, for the same facts, compensation exceeding the cap in this Article.

11. Viruses, backdoors and malware
Removing viruses, backdoors and malware is not part of the Service. What the Service repairs is the website's fault.
If your website has been compromised, the Service can still take on the fault repair; but after the repair is complete, unless you remove the malware yourself and strengthen your protection, the website may be damaged again, and that situation is outside the Service's repair guarantee and refund scope.
The Company has no obligation to remove viruses, backdoors or malware merely because they exist on your website, and is not responsible for their persistence, recurrence or any damage they cause.
If the system finds program files in your website that cause a fault or an obvious malfunction, the Company may move them out of their original location (moved out, not deleted); the original files are kept in the pre-repair backup.
The Company strongly recommends that, after the repair is complete, you separately engage a professional security service for complete malware removal and hardening.

12. Intellectual property
All content of the Service, including but not limited to the system, source code, algorithms, architecture, diagnostic methods, report formats, website structure, web design, trade marks and domain names, is the intellectual property of the Company or its rights holders under the law. Without the written consent of the Company or the rights holder, you may not use, modify, reproduce, publicly transmit, adapt, distribute or publish the programs or content of the Service.
You may freely use, keep and pass to third parties you engage the health check report, repair report and Data Access Certificate delivered to you, for your own purposes, but may not reproduce or distribute them commercially or remove their source markings.
Your website's content and data and the intellectual property in them belong to you or your licensors; the Company acquires no rights in them by providing the Service.

13. Confidentiality
The Company owes a duty of confidentiality in respect of your website content, data and technical information that it learns of through providing the Service, and will not disclose it externally save for the purposes set out in these Terms, as required by law, or at the request of a competent authority.
You owe a duty of confidentiality in respect of how the Service's systems operate and its non-public technical information. This obligation continues after these Terms end or the case is closed.

14. Your duty to cooperate and prohibited conduct
You must provide accurate and complete information and working credentials. The Company is not responsible for delay or non-performance caused by inaccurate information or invalid credentials you provided.
When using the Service you may not do any of the following; if the Company determines that you have done so, it may suspend, refuse or terminate the Service, and you shall bear all related legal liability: supplying a website or credentials that are not yours or that you are not authorized to use; using the Service with forged or false information; using the Service to gain unauthorized access to a third party's systems; interfering with, damaging or attempting to circumvent the Service's systems, risk-control mechanisms or billing mechanisms in any way; using the Service for a website that breaches the laws of the Republic of China or public order and morals; reverse engineering, scraping, making large volumes of automated requests to, or otherwise affecting the stability of, the Service.
If the conduct above causes loss to the Company or a third party, you are liable for compensation.

15. Electronic documents as the means of expression
You agree to use electronic documents as the means of expression. Electronic documents exchanged under these terms, where their content can be fully presented and later retrieved for inspection, have the same effect as written documents under the Electronic Signatures Act.
Your use of the functions on the Service's website, and whether or not you agree to any document, are recorded and retained by the Company; your acts on the Service's website have legal effect.
If you have any doubt about, or objection to, any part of the Service or these Terms, you should stop using the Service immediately; if you continue to use it, you are deemed to agree to all of it.

16. Suspension, interruption and force majeure
In any of the following cases the Company may suspend or interrupt all or part of the Service, and you may not claim damages or compensation on that account: when the software or hardware relating to the Service is being relocated, replaced, upgraded, maintained or repaired; where you are in breach of the law or these Terms; because of the act of a third party or another cause not attributable to the Company; natural disaster, war, strike, interruption of the host provider or a third-party service, government action, network or power interruption, a large-scale network attack, or another force majeure event beyond the Company's reasonable control.
If the Service suffers error, delay, interruption or failure to transmit because of a fault in the Company's software or hardware, the Company shall remove the fault and restore the Service as soon as possible; except where the Company is guilty of intent or gross negligence, however, it is not liable in damages. Where such a cause prevents your case from being completed, it is handled under the refund provisions of Article 9.

17. Cookies and local storage
The Service uses no analytics or advertising cookies. Customer-facing pages keep only the functional data that is necessary in the browser's local storage: the case token, the consent receipt, the language preference, and your choice on the cookie banner. That data is used only to provide the corresponding function and not for any cross-site tracking or behavioral analysis. The provider of encrypted transmission and security protection for website connections listed in Article 6 may, when it detects abnormal traffic, set in your browser the cookies necessary for it to perform that security protection. If analytics tools are introduced in future, these Terms will be revised accordingly and your consent obtained afresh, and the analytics tools will load only after you have consented.

18. Amendment and termination
When these terms are amended, the Company will publish the full amended text, its version and its effective date on the Service website.
An amended version applies only to cases created after it; the version you agreed to applies to the whole of your case and is retained by the Company for retrieval and comparison.
You may stop using the Service at any time. Cases already formed are handled under the version applicable when that case was formed.

19. Governing law, dispute resolution and complaints channel
If any provision of these Terms is held to be invalid or unenforceable, that does not affect the validity of the remaining provisions.
These terms are interpreted and applied under the laws of the Republic of China (Taiwan). Where a dispute arising from the Service goes to court, unless the law provides otherwise, the Taiwan Taoyuan District Court is the court of first instance; where the law prescribes exclusive jurisdiction, that applies. If you use the Service as a consumer, this choice of law and forum does not deprive you of the rights and remedies that you enjoy under Article 47 of the Consumer Protection Act, the Code of Civil Procedure and the mandatory consumer-protection law of your place of residence and that cannot be excluded by contract, including the right to bring proceedings where you live.
Complaints: for any question, dispute or complaint, please write to support@wp119.com; the Company will reply within three business days. This is the Service's official contact and complaint channel.
Order of dispute handling: both parties agree to first seek negotiation through the complaint channel above; if that fails, either party may apply for mediation under the Consumer Protection Act or the Township Mediation Act, seeking resolution by mediation before litigation. This is a good-faith commitment by both parties and does not deprive you of any right or remedy you have by law.
You represent that you are of legal age and authorized to agree to this document on behalf of the site owner.

20. Business operator information
Yi Gong Yan Chuang Co., Ltd. (Unified Business No. 62012699). Contact: support@wp119.com, the official contact and complaint channel set out in Article 19.

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Processors information
This section is published under Section 6(3) of these Terms. It is not part of the Terms text and is not covered by the content hash of the text version.
Below are the processors the Service currently uses, within the categories listed in Section 6(3) of these Terms. Replacement of processors is governed by Section 6(5).
- DigitalOcean, LLC | Hosting and computing for the Service (including the Service's website, case records and the repair station) | Singapore
- Cloudflare, Inc. | Encrypted transmission and security protection for website connections | Worldwide
- Green World FinTech Service Co., Ltd. (ECPay) | Payment processing | Taiwan, Japan and other regions
- Paddle.com Market Limited | Payment processing | United Kingdom and other regions
- Plus Five Five, Inc. (Resend) | E-mail delivery (address verification, case notices and reports) | United States, Japan
- Google Asia Pacific Pte. Ltd. (Google Workspace) | Customer-support mailbox (receives your e-mails and complaints) | Worldwide

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The original Traditional Chinese text follows (the content hash is computed over this original text)

WP119 自動維修站 服務條款
文本版本 v25
內容雜湊 (SHA-256) 8417fa091bd7de6cf9c758a74d9535576ee20c91fb7c018f43585b48d302d1d5

0. 前言
歡迎您使用 WP119 自動維修站（以下稱本服務），本服務由一工研創有限公司（以下稱本公司）提供。
為保障您的權益，請於使用前詳讀本條款。本條款全文自公告日起於本服務網頁公開，您可於使用前隨時閱覽及下載，並自行決定審閱所需之時間。一旦您按下同意按鈕或開始使用本服務，即視為您已閱讀、瞭解並同意本條款之全部內容。
您必須是具備完全行為能力的自然人，或合法登記之法人或團體，始得使用本服務。以下所稱「您」，均指使用本服務之使用者。
請特別注意第九條（費用、付款時限與退費）與第十條（責任限制），該二條將實際影響您的權益。

1. 契約之構成
本條款、《連線與服務範圍同意書》、《修復授權同意書》，以及本服務網頁上所載之處理流程、說明、價目與注意事項，共同構成您與本公司之完整合意。
本條款之解釋如有疑義時，應為有利於消費者之解釋。交易雙方同意以電子文件作為表示方法。
您同意各份文件之行為，均以「文本版本＋內容雜湊值＋時間戳＋來源 IP＋勾選項目」記錄留存。您所同意的版本，適用於您該次案件之全部，並由本公司留存，可供調閱比對。

2. 服務內容與範圍
本服務為 WordPress 網站之自動化故障診斷與修復服務，全程由系統自動執行。
本服務的目的，是讓故障的網站恢復正常運作。為達此目的，系統可能停用造成故障的外掛或佈景、移出造成故障的程式檔案、調整網站與伺服器設定。本服務不修復、也不保證任何外掛、佈景主題、自訂程式碼、商品資料與內容資料的功能或完整性。
下列事項不屬於本服務範圍：SEO、內容撰寫、網站設計、主機搬遷、版本升級、效能調校，以及媒體檔案（圖片、上傳檔）本身的問題。
本服務之服務方式與範圍，以本公司提供服務當時網頁所公告者為準。

3. 服務地域、幣別與適用法令
一、本服務以台灣為主要市場，並以英文及日文頁面向台灣以外之使用者提供服務。本公司得以技術方式（例如來源地區判讀、付款方式之發卡地限制）限制特定國家或地區之存取與交易，亦得依法令或本公司政策不向特定國家或地區提供服務。
二、本服務之計價與收款，以您結帳時交易頁面所顯示之幣別與金額為準。適用之幣別與收款服務商由本公司依您所使用之頁面語言決定，並於您付款前揭示。
三、以新臺幣收款之交易，依中華民國法令開立統一發票；以其他幣別收款之交易，以收款服務商提供之收據為憑，其發票與稅務依適用法令辦理。
四、本服務依中華民國法令提供。若您自台灣以外地區使用本服務，即表示您理解並同意：本服務未依您所在地之法令調整；您係基於自身意願主動使用本服務。
五、本公司保留於認有必要時拒絕受理或終止案件之權利，並全額退還您已支付之費用。
六、經由 Paddle.com 處理之訂單，Paddle.com 為本公司之線上經銷商，並為該訂單之記錄商家（Merchant of Record），負責該訂單之收款、依法應代收代繳之稅捐，以及與該訂單相關之詢問與退款事宜。

4. 個人資料之蒐集、處理與利用
依個人資料保護法第 8 條，向您告知下列事項。
一、蒐集者：一工研創有限公司。
二、蒐集目的：提供網站故障診斷與修復服務、產生並交付報告、案件通知、契約履行、退費處理、爭議舉證與法律請求之行使或防禦、服務安全維護與防止詐欺。
三、蒐集之個人資料類別：您主動提供者為電子郵件地址（需經驗證）、網站網址，依您選擇之模式可能包含主機連線資訊，以及您寄至本服務客服信箱之來信內容；系統自動取得者為 IP 位址、瀏覽器資訊、操作時間戳；因診斷修復而接觸者為您網站之程式檔案，以及第五條所定範圍內之資料庫內容；付款資料不經過本公司系統，信用卡號等由本公司當期採用之第三方金流服務商於其官方結帳頁面直接處理。
四、案件通訊管道：本服務要求您驗證電子郵件地址。案件之重要通知——健檢報告、修復報告、修復前備份之位置、資料取用證明書——均寄送至該信箱，並由您自行保存。
五、利用期間：至第八條所載各項保存期限屆滿為止。
六、利用地區：中華民國境內，以及第六條所載受託處理者之伺服器所在地區。
七、利用對象與方式：本公司及第六條所列受託處理者，以電子檔案形式，於第二項所載目的範圍內處理與利用。
八、本公司絕不為之事項：不將您或您網站使用者之資料用於行銷、出售、交換、提供予與本服務無關之第三方，或用於訓練任何 AI 模型。
九、您的權利：依個人資料保護法第 3 條，您得就本公司保有之您的個人資料，行使查詢、閱覽、複製本交付、補充或更正、停止蒐集處理利用、刪除等權利。行使方式：來信至 support@wp119.com，本公司將於三個工作日內回覆。
十、不提供之影響：您得拒絕提供上述資料，但本服務之每一步驟均依賴該等資料，不提供即無法使用本服務。

5. 您網站使用者的資料不進入維修站
這是本服務與一般網站維修服務最主要的差異，請您了解其範圍與界線。
一、只取用結構、不取用內容的資料表：本服務取得您的網站資料時，除文章、頁面、分類、網站設定與網址規則等核心內容資料表外，其餘資料表一律僅取得資料表結構、不取得其內容。其中列為「受保護資料表」者，涵蓋儲存下列資料之資料表：您網站的使用者帳號與會員資料、留言、訂單與交易紀錄、表單填寫紀錄、電子報訂閱名單、登入與安全紀錄、訪客統計。儲存於文章資料表中之訂單與表單填寫紀錄，同樣以資料列為單位排除。受保護資料表之實際範圍依您網站安裝之外掛而定，並隨本服務版本更新；每一案件的實際取用範圍，以該案件的資料取用證明書所載為準。
二、原地執行：修復作業如需變動受保護資料表（例如清除垃圾留言、修正留言網址），該等動作在您自己的主機上原地執行，其內容不進入維修站。原地作業分批進行，您的網站於作業期間照常運作；實際執行之項目逐項列於修復報告。
三、寫回時的阻斷：修復結果寫回您的網站時，系統對受保護資料表執行阻斷檢查。若寫回內容中出現受保護資料表之內容，系統即停止寫回，您的網站不會被變更。
四、媒體檔案：媒體檔案（圖片、上傳檔）於三種模式下均留在您的原主機，不會被複製到維修站。
五、資料取用證明書：維修站曾取得您網站資料之案件，本服務於寄送該案件之修復報告或結案通知時，一併附上「資料取用證明書」，寄送至您已驗證之信箱。證明書以結論方式載明：受保護資料表之內容有無進入維修站、內容曾進入維修站及僅取得結構之資料表類別、您所同意之各份文件版本與時間，以及維修站與主機憑證之銷毀時間；寄送時尚未發生、未能確認或不適用於該案件之事項，載明其情形。
六、本條的界線——請務必了解：本條所保護者為上述受保護資料表。維修站仍會取得您網站的文章、頁面、分類與設定等內容資料表，以及程式檔案。該等內容中可能包含您自己的個人資料（例如管理員信箱、您在文章或頁面中自行張貼的聯絡資訊）。因此，本服務不主張「不取得任何個人資料」，而是主張「不取得受保護資料表之內容」。
七、適用範圍：本條所述機制適用於本條款生效後受理之案件。

6. 委託處理關係與受託處理者
一、法律定位：就您網站內含之第三人個人資料而言，您為該等個人資料之蒐集主體，本公司係受您委託之處理者。依個人資料保護法第 4 條，本公司於受託範圍內視同委託機關，僅依本條款所載目的與您之指示處理資料，不得逾越。
二、您的義務：您聲明並保證，您就網站內含之第三人個人資料，已依法踐行告知義務並取得必要之同意，有權委託本公司進行本條款所載之處理。
三、受託處理者：本服務之主機與運算服務商（含本服務網站、案件紀錄及維修站；伺服器位於境外）、網站連線之加密傳輸與安全防護服務商、本公司當期採用之第三方金流服務商（得依幣別或頁面語言而有不同，可能為一家以上）、電子郵件寄送服務商及客服信箱服務商。各受託處理者之名稱與所在地區，公告於本服務網頁之受託處理者資訊頁面。經由 Paddle.com 處理之訂單，Paddle.com 依第三條第六款為記錄商家，並為本條所稱之資料接收者。
四、國際傳輸告知：您的個人資料及網站資料，於處理及第八條所載保存期間內，可能被傳輸至中華民國境外之區域處理或儲存。您同意本項傳輸。
五、受託處理者變更：本公司得於第三款所列類別內更換受託處理者，無須另行取得您的同意；更換生效時，更換後之受託處理者名稱與所在地區即公告於第三款所載之受託處理者資訊頁面。

7. 資訊安全與修復前備份
本條款所稱「維修站」，指本服務為每一案件單獨建立、只服務該案件、案件結束即銷毀的雲端作業環境；它與本服務的名稱「WP119 自動維修站」不同，後者指本服務整體。
一、案件隔離：每一案件使用獨立之隔離維修站，案件之間互相隔離，案件結束即銷毀。
二、沙箱作業：所有維修作業於副本上進行，通過複驗後始寫回您的正式站。在您同意《修復授權同意書》之前，本公司不會對您的正式站做任何變更。
三、修復前備份：在將修復結果寫回您的正式站之前，系統會在您自己的主機上建立一份完整壓縮備份（含檔案與資料庫），其位置以電子郵件通知您。使用 WP 後台模式者，備份外掛於製作維修包時同時產生您站點之原始壓縮檔，並要求您下載保存。該備份存放於您的掌控之下，不加密、可自行下載與還原。本公司不會刪除該備份；在您確認網站恢復正常運作之前，請勿刪除它。
四、憑證保護：您提供的主機憑證於到達本公司系統時即加密封存，僅於實際連線當下解封使用，案件結束即銷毀並產生銷毀紀錄。
五、案件結束後請更換憑證：基於資訊安全之標準做法，強烈建議您於案件結束後立即更換主機憑證。本公司雖已銷毀所持有之副本，憑證之持續管理責任仍在您。
六、各自之資安責任：本公司與您應各自確保其資訊系統之安全。
七、個人資料事故之通知：若發生影響您資料之個人資料事故，本公司將於知悉後 72 小時內通知您，說明影響範圍、已採取之措施及建議您採取之行動，並依法向主管機關通報。若該事故影響您網站使用者之個人資料，依個人資料保護法您為蒐集主體，通知其本人之義務由您履行，本公司將提供必要協助。
八、安全維護計畫：本公司已訂定個人資料檔案安全維護計畫，並定期檢視其執行狀況。

8. 保存期間與銷毀
一、您的網站資料：不保存。取得之資料存放於案件專屬之隔離維修站，案件結束後該維修站即自動銷毀。使用 WP 後台模式者，您上傳的維修包在維修站建立前、以及修復完成包在下載期限內，暫存於本服務之控制系統，期限屆至或案件結束即銷毀。
二、主機憑證：案件結束即銷毀，並產生銷毀紀錄。
三、服務歷程紀錄：為履行退費承諾、處理爭議，以及行使或防禦法律上之請求，本公司保存服務歷程紀錄（案件時間軸、檢測與複驗結果、資料取用證明書、同意留痕、金流與退款紀錄）。該紀錄不包含您網站的內容。
不含個人資料之技術性紀錄（筆數、雜湊值、時間戳、系統事件、文本版本）：永久保存，作為本服務資料取用範圍之長期證據。該等紀錄僅為數值、雜湊值與事件紀錄。
含個人資料之欄位（您的電子郵件地址、IP 位址、瀏覽器識別資訊、網站網址）：自案件結束起保存十五年，涵蓋相關請求權時效屆滿；期間屆滿後以不可逆之加鹽雜湊值取代，使其不再直接顯示您的個人資料，而紀錄之完整性與可比對性維持不變。您仍得以原電子郵件地址向本公司查詢您的案件紀錄。
系統日誌：自產生之日起至多五年。法律要求保存者，依各該法定期間辦理。
客服往來信件：您寄至本服務客服信箱之來信及本公司之回覆，自案件結束起（無對應案件者自來信起）保存十五年，期滿刪除。
四、提前刪除：案件結束後您得請求提前刪除您的案件紀錄。但法律要求保存者，及前項所載為行使或防禦法律上請求所必要之服務歷程紀錄除外。
五、紀錄之證據效力：除有明顯錯誤或您依本條款向本公司反應外，雙方同意就本服務提供過程相關事實之認定，以本公司系統自動產生之服務歷程紀錄與其時間戳作為認定依據；但當事人得提出反證推翻之。您得依第四條第九款所載方式，請求本公司提供屬於您案件之服務歷程紀錄；您主機上之修復前備份，亦得作為對照。

9. 費用、付款時限與退費
一、兩階段收費：本服務分兩階段收費——健檢費與修復費。各階段金額於您付款前於交易頁面明確揭示，並提供確認機制供您核對後再行下單。
二、付款時限：健檢費於開案後須於系統所示期限內完成付款，逾時案件自動取消，不收取任何費用；修復費於健檢完成並提供報價後，須於系統所示期限內完成付款，逾時案件自動結案。前述期限於各該付款頁面明確顯示。
三、健檢費於付款後立即履行：您明示請求並同意本服務於付款完成後立即開始健檢。健檢屬「非以有形媒介提供之數位內容」及「一經提供即為完成之線上服務」，系統完成健檢並交付報告時，該服務即已完全履行，健檢費即屬已實現之費用；您其後選擇不進行修復，或因逾期未付修復費致案件結案者，亦同。案件於健檢完成前結案者，健檢費全額退還，由系統自動執行，無需申請。依消費者保護法第 19 條及通訊交易解除權合理例外情事適用準則第 2 條第 5 款，此類經您事先同意、一經提供即為完成之服務，不適用七日無條件解除權。
四、修復費付款後立即履行：您明確要求並同意，修復費付款完成後本公司立即開始執行修復。修復屬「一經提供即為完成之線上服務」，依前項所載規定，不適用七日內無條件解除權。
五、超出法律要求之退費承諾：上開為您依法本即不享有無條件退費之情形。除此之外，本公司另提供超出法律要求之退費承諾：屬於本公司不承接之類型者，全額退還健檢費；修復未能完成者，全額退還修復費。所稱修復未能完成，指下列情形之一：（一）修復結果未通過維修站複驗；（二）修復結果未能完成寫回您的網站，或寫回後未通過本服務之自動驗證；使用 WP 後台模式者，指未能交付通過複驗之修復完成包；（三）修復結果已完成寫回或交付，但修復報告所列之修復項目有未能完成者，或寫回時於您主機上原地執行之資料表作業未能全部完成者；於此情形，本公司不撤除已寫回您網站之修復結果，亦不就其另行收費。上開退費由系統自動執行，無需申請。上開承諾是本公司對服務品質之自我要求，非法律所強制，亦不影響您依法享有之其他權利。
六、費用調整：本公司得調整本服務之費用，調整後之費用公告於本服務網頁，僅適用於其後成立之案件。
七、經由 Paddle.com 處理之訂單：依本條應退之款項，由系統自動向 Paddle 送出退款請求，經 Paddle 核准後退回原付款方式。此外，您亦得依 Paddle 之退費政策（paddle.com/legal/refund-policy），向 Paddle（paddle.net）提出與該訂單相關之退款請求。本款不影響您依法享有之其他權利。

10. 責任限制
一、依現狀提供：本服務依業界標準及系統當時之功能及現況提供。除可歸責於本公司之因素外，對於您之特定要求或需求，包括但不限於修復成功率、速度、安全性、可靠性、完整性、正確性及不會斷線或出錯等，本公司不作任何明示或默示之擔保或保證。
二、不保證修復：本公司盡商業上合理之努力使您的網站恢復正常運作，但不保證特定問題必定能夠修復。能否修復取決於故障之性質，本公司於報價與報告中誠實揭露。修復是否完成，依第九條第五款認定。
三、賠償責任上限：您因使用本服務所受之直接或間接損害，如係可歸責於本公司且依法應由本公司負賠償責任者，在法律允許的最大範圍內，本公司對於您之累積賠償責任，以本公司就該案件實際收取之費用總額為限。
四、排除之損害類型：雙方均不對間接、附隨、衍生、懲罰性賠償，或商業利益、營業額、預期利潤、資料本身之損失負責。本項為雙向適用。
五、不適用之情形：前二項限制不適用於法律不允許限制或排除之責任（例如因故意或重大過失所致者），亦不影響第九條所載之退費承諾。
六、責任限制之受益人：本條所定之責任限制與免責，其利益及於本公司之負責人、受僱人、代理人、受託人及受託處理者。您同意就同一事實，不另向前述人員請求超過本條上限之賠償。

11. 病毒、後門與惡意程式
掃除病毒、後門與惡意程式不是本服務的服務項目。本服務修復的是網站的故障。
若您的網站曾遭入侵，本服務仍可承接故障修復；但修復完成後，若未由您自行清除惡意程式並加強防護，網站仍可能再次受損，此情況不在本服務的修復保證與退費範圍內。
本公司不因您的網站存在病毒、後門或惡意程式而負有清除義務，亦不對其殘留、再次發生或所造成之損害負責。
若系統在您的網站中發現造成故障或明顯異常之程式檔案，本公司得將其自原位置移出（移出而非刪除），原檔保留於修復前備份中。
本公司強烈建議您於修復完成後，另行委請專業資安服務進行完整之惡意程式清除與加固。

12. 智慧財產權
本服務所有內容，包括但不限於系統、原始程式碼、演算法、架構設計、診斷方法、報告格式、網站架構、網頁設計、商標及網域名稱，均由本公司或其權利人依法享有其智慧財產權。非經本公司或權利人書面同意，您不得擅自使用、修改、重製、公開傳輸、改作、散布或公開發表本服務之程式或內容。
本公司交付予您之健檢報告、修復報告與資料取用證明書，您得為自身用途自由使用、保存及提供予您委任之第三方，但不得以之對外重製散布為商業用途，或移除其中之來源標示。
您網站之內容、資料及其上之智慧財產權，均歸您或您的授權人所有，本公司不因提供本服務而取得任何權利。

13. 保密義務
本公司對於因提供本服務所知悉之您的網站內容、資料及技術資訊，負保密義務，除本條款所載目的、法律規定或主管機關要求外，不對外揭露。
您對於本服務之系統運作方式及非公開之技術資訊，負保密義務。本條義務於本條款終止或案件結束後仍繼續有效。

14. 您的協力義務與禁止行為
您應提供正確、完整之資訊與可用之憑證。因您提供之資訊不正確或憑證失效所致之延遲或無法履行，本公司不負責任。
您於使用本服務時，不得為下列行為；如經本公司認定您有下列行為，本公司得暫停、拒絕或終止提供本服務，且您應承擔所有相關法律責任：提供非您所有或未獲授權之網站或憑證；以偽造不實之資料使用本服務；利用本服務對第三人之系統進行未經授權之存取；以任何方式干擾、破壞或試圖規避本服務之系統、風控機制或計費機制；將本服務用於違反中華民國法令或公序良俗之網站；對本服務進行逆向工程、爬取、大量自動化請求或其他影響服務穩定性之行為。
因前項行為致本公司或第三人受有損害者，您應負賠償責任。

15. 以電子文件為表示方法
您同意以電子文件作為表示方法。依本條款交換之電子文件，如其內容可完整呈現且可於日後取出供查驗者，其效力依電子簽章法規定與書面文件相同。
您於本服務網站執行功能選項及任何文件之同意與否，均由本公司記錄留存；您於本服務網站所為之行為均具法律效力。
若您對本服務或本條款之任一部分有疑義或反對，應即停止使用本服務；如繼續使用，視為同意其全部。

16. 服務暫停或中斷與不可抗力
有下列情形之一者，本公司得暫停或中斷本服務之全部或一部，您不得因此請求賠償或補償：對本服務相關軟硬體進行搬遷、更換、升級、保養或維修時；您有違反法令或本條款之情形；因第三人之行為或其他不可歸責於本公司之事由；天災、戰爭、罷工、主機商或第三方服務中斷、政府行為、網路或電力中斷、大規模網路攻擊或其他超出本公司合理控制範圍之不可抗力事由。
本服務如因本公司軟硬體障礙致發生錯誤、遲滯、中斷或不能傳遞時，本公司應儘速排除並恢復；但除本公司有故意或重大過失者外，不負損害賠償責任。因前述事由致無法完成您的案件者，依第九條退費規定處理。

17. Cookie 與本機儲存
本服務不使用任何分析或廣告 Cookie。客戶頁面僅以瀏覽器之本機儲存保存必要之功能性資料：案件權杖、同意收據、語言偏好，以及您在 Cookie 橫幅之選擇。該等資料僅用於提供對應功能，不用於任何跨站追蹤或行為分析。第六條所列網站連線之加密傳輸與安全防護服務商，於偵測到異常流量時，得於您的瀏覽器設定其執行安全防護所必要之 Cookie。未來若導入分析工具，本條款將同步改版並重新取得您的同意，且分析工具僅在您同意後才會載入。

18. 條款之修改與終止
本條款如有修改或增刪，本公司將於本服務網頁公告修改後之全文、版本及生效日期。
修訂後之新版本僅適用於其後成立之案件；您所同意之版本，適用於您該次案件之全部，並由本公司留存，可供調閱比對。
您得隨時停止使用本服務。已成立之案件，依該案件成立時所適用之版本處理。

19. 準據法、爭議解決與申訴管道
本條款之任一條款經認定為無效或不可執行者，不影響其餘條款之效力。
本條款之解釋與適用，以中華民國（台灣）法律為準據法。因本服務所生爭議而涉訟時，除法律另有規定外，以臺灣桃園地方法院為第一審管轄法院；但法律有專屬管轄之特別規定者，從其規定。若您以消費者身分使用本服務，前開準據法與管轄約定不剝奪您依消費者保護法第 47 條、民事訴訟法相關規定及您所在地強制性消費者保護法律所享有、且不得以契約排除的權利與救濟，包含在您居住地提起訴訟之權利。
申訴管道：任何問題、爭議或申訴，請寄至 support@wp119.com；本公司將於三個工作日內回覆。此為本服務之正式聯絡與申訴管道。
爭議處理順序：雙方同意任何爭議優先透過前項申訴管道協商；協商不成時，得依消費者保護法或鄉鎮市調解條例申請調解，盡量以調解解決後再行訴訟。本項為雙方善意承諾，不剝奪您依法享有之任何權利與救濟。
您聲明您已成年，且有權代表網站所有者同意本文件。

20. 企業經營者資訊
一工研創有限公司（統一編號 62012699）。聯絡方式：support@wp119.com，即第十九條所載之正式聯絡與申訴管道。

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受託處理者資訊
本段依本條款第六條第三款公告，不屬條款本文，不在文本版本之內容雜湊範圍內。
下列為本服務依本條款第六條第三款所列類別，現行採用之受託處理者。受託處理者之更換，依本條款第六條第五款辦理。
・DigitalOcean, LLC｜本服務主機（含本服務網站、案件紀錄及維修站）與運算｜新加坡
・Cloudflare, Inc.｜網站連線之加密傳輸與安全防護｜全球各地
・綠界科技股份有限公司（ECPay）｜付款處理｜臺灣、日本及其他地區
・Paddle.com Market Limited｜付款處理｜英國及其他地區
・Plus Five Five, Inc.（Resend 服務）｜電子郵件寄送（信箱驗證、案件通知與報告）｜美國、日本
・Google Asia Pacific Pte. Ltd.（Google Workspace 服務）｜客服信箱（接收您的來信與申訴）｜全球各地